Shipping policy

We do not offer international shipping or purchases. Orders are restricted to Australian domestic customers and delivery addresses.

We will attempt to dispatch your order with in 2 business days when all the products are in stock. Due to order volumes this may take a litter longer.

Please allow 1-14 working days from dispatch for domestic delivery. All our orders are sent via courier or Australia Post, therefore PO Boxes and Parcel Lockers can be accepted as a delivery address.

We would recommend the use of an attended address for security as the Courier or Australia Post may leave parcels unattended if no one is present. If the package is returned to us for any reason you will be responsible for any additional postal fee to resend the order. If we are unable to make contact within a reasonable timeframe, we may refund the total paid less merchant fees and postage costs.

Orders are sent in good faith and we will work with the postal provider to lodge any required claims for lost or damaged goods. When a customer selects or requests an "Uninsured" or "Authority To Leave (ALT): service (or similar) or gives permission for a parcel to be left unattended or left with a third party, we may be unable to assist once the parcel provider marks the parcel as delivered or left. We recommend the selection of Registered Post, Regular Post, Express Post or any form of insured services at checkout to alleviate your risk.

Liability and title of the goods passes to the recipient when the Tax Invoice is generated before the parcel is handed to the postal provider. Jens Crafty Jewellery Creations has no control or responsibility over the goods once they are collected by, or delivered to the postal provider.